Return & Refund Policy
Last updated: January 2024
Overview
At Mom's Pharmacy, we are committed to ensuring customer satisfaction. Due to the nature of pharmaceutical products and health regulations, returns and refunds are subject to specific conditions outlined in this policy.
Eligible Returns
You may return or request a refund for medicines under the following conditions:
Damaged or Defective Products
Products received in damaged, defective, or tampered condition
Wrong Product Delivered
If you receive a product different from what you ordered
Expired Products
Products that are expired at the time of delivery (with less than 6 months validity)
Incomplete Order
If your order is missing items mentioned in your invoice
Non-Returnable Items
The following items cannot be returned or refunded:
Change of Mind
Products cannot be returned if you simply change your mind after purchase
Opened or Used Products
Products with broken seals or that have been partially consumed
Cold Chain Products
Vaccines, injections, and other temperature-sensitive products
Controlled Substances
Schedule H and other controlled prescription medicines
Return Process
To initiate a return:
- Contact our customer support within 48 hours of delivery
- Provide order details and reason for return with supporting photos/videos
- Our team will verify your claim and approve the return if eligible
- Pack the product in its original packaging with all accessories
- Our delivery partner will collect the product from your address
- Refund will be processed within 7-10 business days after verification
Refund Methods
Refunds will be processed through:
- Original payment method (for online payments)
- Store credit or wallet balance
- Bank transfer (for cash on delivery orders)
Contact for Returns
For return or refund queries, please contact us at returns@momspharmacy.com or call our customer support at +91 8512822284.